How can I see what visitors type before they send it to the chat?

Choose another article

This setting is only available in the Pro edition of our service.

To allow agents to see what visitors type before they hit “send” open your agent app.

click on “Manage”-> “Channels”-> “Settings” from the channel you need to adjust:

Next, go to “Options” and enable the feature as shown in the image below:

This feature, allows agents to see what visitors type before they hit “send”. It will be “on” by default.

This is how it looks in the JivoChat app:

Do you still have any questions? Our support team will be more than happy to help you 24×7 in the chat on our site.