Receive emails from clients directly to your JivoChat inbox and handle them as quickly as chats!Setup emails in Jivo
Or sign up, if your team doesn't use JivoChat yet
Just enable email forwarding from your company's address firstname.lastname@example.org to Jivo and your team will receive emails and chats in a single inbox with all Jivo productivity features.
Agents no longer have to switch between the email and chat apps, and the workload gets distributed among the team. Response times improve dramatically.
Emails, chats, and calls with clients are now in a single messaging timeline – no chance of falling out of context.
Emails and chats get into the inboxes of the assignedagents and the first to answer gets the client. This approach ensures fastest reply times.
As with chats, transfer and conferences are available while handling emails.
Your online agents are trained to be quick and responsive. Use this skill in email support with the productivity-boosting Jivo app.