How to set Popup Campaigns in JivoChat

Popups Campaign

Take advantage of this great opportunity to interact with customers - pop-ups. It allows you to display any information to visitors in a pop-up window.


Depending on their type, windows come in several types:

  • Floating
  • Horizontal
  • Modal

Setting up pop-ups

In the Jivo app, go to the Marketing section, click the New button and select Pop-up. Select the channel to apply the window to and provide a name.

Form a segment of users to whom you want to show the pop-up window. 

Select a window template.

In the next step, customize the window location and appearance.
What else can be configured:

  • window style,
  • title, subtitle (optional),
  • main text,
  • button text.

If necessary, you can upload your own image. Its position can also be changed, or the image can be used as the window background.

In the same section you can see how the window will look when viewing the site from a computer and from a mobile device. Please note: the settings for both versions will be the same.

Preparing for launch

Before launching, specify when the window will launch: right now or at a specified date and time. Select an end date for the window, or make it permanent. Ready!

Pause or end a window

If you need to hide an already running window from visitors, just go to the window settings by clicking on its name. Here, open the Statistics section and click Pause or Finish.

We hope that the article was useful to you. If you have any additional questions, just write to us in the chat, we will be happy to answer them.

Have a good day!

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