Communication

Concepts and communication tips for you to deepen and treat this discipline with mastery in the conversations with your clients.

15 Best Live Chat Software for Sales and Support Teams

The live chat channel serves many “touches” along the increasingly multi-touchpoint B2B and B2C buying journeys. Shoppers use…

2021 / 08 / 31

29 Experts Discuss Important Customer Service Metrics to Track

Many people don’t understand the importance of customer service metrics. Consider that 78% of customers will do business…

2021 / 08 / 25 / updated 2021 / 10 / 1

5 Best Shopify Alternatives (Including Key Features)

Shopify is a cloud-based ecommerce and content management platform that powers over a million global merchants. Total sales…

2021 / 08 / 24 / updated 2021 / 09 / 21

How to Solve Remote Work Communication Challenges

Workers have undergone a significant cultural transformation as a result of the COVID-19 epidemic. Since remote working has…

2021 / 08 / 24

10 Compelling Reasons to Use Chatbots for Customer Service

Engaging customers has never been more critical for building a sustainable business. Today’s customers expect personalized, timely support…

2021 / 08 / 20

6 Best Zendesk Alternatives (By Use Case)

Looking for an alternative to Zendesk to improve your customer service experience? Read on. While Zendesk leads the…

2021 / 08 / 18

14 Best Customer Service Apps for E-Commerce

If you’re looking for ways to grow your e-commerce business, there are several areas to examine when deciding…

2021 / 08 / 16

6 Ways to Personalize Customer Service (With Examples)

6 Ways to Personalize Customer Service (With Examples) Once considered a cost center, customer service is shaping up…

2021 / 08 / 10

18 Ways to Improve Your Customer Engagement Strategy (With Examples)

Until a few decades ago, business was personal. Buyers and sellers met physically. Transactions were quick, human, and…

2021 / 07 / 28

Customer Self-Service: How to Give Customers What They Want

Are you swamped with phone calls and support tickets? If your customers are always calling, you need to…

2021 / 07 / 15

What Is a Chatbot? How It Works, Types, & Reasons for Adoption

Chatbots can be a powerful addition to any tech stack. They streamline interactions between consumers and brands and…

2021 / 07 / 7

Customer Interaction: 6 Best Practices to Follow in 2021

It’s a fact: your customers are the heart of your business. Your market is competitive, and great customers…

2021 / 06 / 8

7 Best Business Messaging Apps for 2021 (With Use Cases)

The way we communicate with people — especially our customers — has changed. One of the main developments…

2021 / 05 / 28

Offline Messages: How to Engage Customers When Agents Are Away

A live chat tool can help you engage with customers, but it’s only effective when your agents are…

2021 / 05 / 13

Types of Customer Service: 8 Ways You Can Improve Your Customer Experience

Customer service is king. You’ve heard it before. But to truly rule in your market, you can’t rely…

2021 / 04 / 29

7 Ways to Automate Customer Service (Without Sacrificing Quality)

Automating customer service isn’t a fad. While some fears of chatbots stealing jobs persist, the reality is that…

2021 / 04 / 14

2 Ways to Add Live Chat to Any Website (In Minutes)

What’s the easiest way to add live chat to your website?

2020 / 10 / 2

New Year Workplace Resolutions are Important

Use a free website live chat tool and build a successful new year resolution plan for 2020

2019 / 12 / 13

5 Ways to improve customer experience in the financial industry

Meet your financial services customer expectations with tools that help you serve them better such as live chat…

2019 / 11 / 28

How User Onboarding Completes Customer Support - UserGuiding

Today's customer support lacks a crucial component to the users' experience. In this article, we discuss how user…

2019 / 11 / 21

Response Time: Why It’s Important and How It Affects Your Sales

Customer service response time is highly important for customer satisfaction rates. Read on to learn why live chat…

2019 / 10 / 31 / updated 2021 / 10 / 27

Working With a Remote Team

Learn about the pros and cons of remote work life at one company and learn about what it’s…

2019 / 09 / 30

Is live chat worth it? 5 reasons why you need it

Take a look at the benefits of live chat tools and consider why they’re necessary for your business’s…

2019 / 09 / 5

Live chat Vs. Chatbots

All you need to know about live chats and chatbots

2019 / 07 / 1

Take your team remote... here’s why

Ever thought about taking your team remote? Follow JivoChat's example... it's a lot more beneficial than you think.

2019 / 03 / 14

5 Follow Up Emails With 67% Open Rates By CEO’s

“Email Marketing is a great way to follow up with your leads and improve your sales, check this…

2018 / 06 / 26

Sell More Using Twitter: 7 Easy Strategies

“Increase your sales and online presence by including Twitter in your marketing strategy!”

2018 / 06 / 19

Facebook F8 2018 - What You Need to Know

“Check out the most important announcements made in this year’s Facebook developer conference - F8”

2018 / 05 / 17

10 clients complaints and 3 answers to each

Enrich JivoChat's Predefined Answers catalog with the most frequently asked questions about virtual stores!

2017 / 09 / 20

10 Skills That Any Entrepreneur Must Study Before Starting Your Business

These 10 skills are paramount to start a successful business!

2017 / 08 / 2

20 Brazilian social media blogs to follow and understand everything about it

These 20 national and international media blogs will allow you to see the tool more clearly!

2017 / 02 / 22

The story of the entrepreneur who set up an ecommerce on Instagram.

Meet Alexandra and how she created her own (and successful) business model on Instagram!

2017 / 01 / 26

10 Ways to Make Online Recruitment for Ecommerce

Learn what to use to guide a selection process for remote partners!

2017 / 01 / 12

8 signs it’s time to invest in online customer service

Make sure you know when the time has come to dedicate your efforts to satisfying your client’s needs

2016 / 12 / 15

12 essential features for a Wordpress online chat platform

Put together a list of criteria to help you decide which chat to use on your WordPress site

2016 / 11 / 22

12 reasons why your emails end up in SPAM folders

Find out why your emails end up in spam folders, and what changes to make!

2016 / 10 / 24

7 strategies to use for your commercial online chat

With clear objectives and defined strategies, your commercial online chat could be what makes you stand out from…

2016 / 09 / 19

6 reasons to install an online chat platform on your blog

Having a blog doesn’t mean you shouldn’t have an online chat! Find out why

2016 / 09 / 12

9 tips to improve your website’s online customer service

Avoid making mistakes and not seeing results by following these tips for excellent online customer service!

2016 / 09 / 5

10 key features for your online chat platform

Use these criteria to help you decide which is the best chat platform for your site!

2016 / 08 / 25 / updated 2021 / 10 / 27

7 tips for using Instagram in your online store!

In addition to Facebook, Instagram is another medium you should use in your business. Especially if you work…

2016 / 06 / 24

5 tips to have excellent customer service in e-commerce.

Before being a great novelty in the market, the service in the e-commerce area has evolved considerably over…

2016 / 06 / 24

How to ace in your Ecommerce service on Twitter.

Social networks can be the rise or fall of your "empire," whatever it may be. Carrying out the…

2016 / 06 / 24

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