Communication

Concepts and communication tips for you to deepen and treat this discipline with mastery in the conversations with your clients.

7 Ways to Automate Customer Service (Without Sacrificing Quality)

Automating customer service isn’t a fad. While some fears of chatbots stealing jobs persist, the reality is that…

2021 / 04 / 14

2 Ways to Add Live Chat to Any Website (In Minutes)

What’s the easiest way to add live chat to your website?

2020 / 10 / 2

New Year Workplace Resolutions are Important

Use a free website live chat tool and build a successful new year resolution plan for 2020

2019 / 12 / 13

5 Ways to improve customer experience in the financial industry

Meet your financial services customer expectations with tools that help you serve them better such as live chat platforms.

2019 / 11 / 28

How User Onboarding Completes Customer Support — UserGuiding

Today’s customer support lacks a crucial component to the users' experience. In this article, we discuss how user onboarding completes customer support.

2019 / 11 / 21

Response Time: Why It’s Important and How It Affects Your Sales

Customer service response time is highly important for customer satisfaction rates. Read on to learn why live chat is your solution to quick response times.

2019 / 10 / 31

Working With a Remote Team

Learn about the pros and cons of remote work life at one company and learn about what it’s like working remotely.

2019 / 09 / 30

Is live chat worth it? 5 reasons why you need it

Take a look at the benefits of live chat tools and consider why they’re necessary for your business’s success.

2019 / 09 / 5

Live chat Vs. Chatbots

All you need to know about live chats and chatbots

2019 / 07 / 1

Take your team remote… here’s why

Ever thought about taking your team remote? Follow JivoChat’s example… it’s a lot more beneficial than you think.

2019 / 03 / 14

5 Follow Up Emails With 67% Open Rates By CEO’s

“Email Marketing is a great way to follow up with your leads and improve your sales, check this list of the 5 best emails you should be sending to your potential customers”

2018 / 06 / 26

Sell More Using Twitter: 7 Easy Strategies

“Increase your sales and online presence by including Twitter in your marketing strategy!”

2018 / 06 / 19

Facebook F8 2018 — What You Need to Know

“Check out the most important announcements made in this year’s Facebook developer conference — F8”

2018 / 05 / 17

10 clients complaints and 3 answers to each

Enrich JivoChat’s Predefined Answers catalog with the most frequently asked questions about virtual stores!

2017 / 09 / 20

10 Skills That Any Entrepreneur Must Study Before Starting Your Business

These 10 skills are paramount to start a successful business!

2017 / 08 / 2

20 Brazilian social media blogs to follow and understand everything about it

These 20 national and international media blogs will allow you to see the tool more clearly!

2017 / 02 / 22

The story of the entrepreneur who set up an ecommerce on Instagram.

Meet Alexandra and how she created her own (and successful) business model on Instagram!

2017 / 01 / 26

10 Ways to Make Online Recruitment for Ecommerce

Learn what to use to guide a selection process for remote partners!

2017 / 01 / 12

8 signs it’s time to invest in online customer service

Make sure you know when the time has come to dedicate your efforts to satisfying your client’s needs

2016 / 12 / 15

12 essential features for a Wordpress online chat platform

Put together a list of criteria to help you decide which chat to use on your WordPress site

2016 / 11 / 22

12 reasons why your emails end up in SPAM folders

Find out why your emails end up in spam folders, and what changes to make!

2016 / 10 / 24

7 strategies to use for your commercial online chat

With clear objectives and defined strategies, your commercial online chat could be what makes you stand out from the crowd

2016 / 09 / 19

6 reasons to install an online chat platform on your blog

Having a blog doesn’t mean you shouldn’t have an online chat! Find out why

2016 / 09 / 12

9 tips to improve your website’s online customer service

Avoid making mistakes and not seeing results by following these tips for excellent online customer service!

2016 / 09 / 5

10 key features for your online chat platform

Use these criteria to help you decide which is the best chat platform for your site!

2016 / 08 / 25

7 tips for using Instagram in your online store!

In addition to Facebook, Instagram is another medium you should use in your business. Especially if you work with products that depend a lot on the image like photos, fitness or with an attractive design.

2016 / 06 / 24

5 tips to have excellent customer service in e-commerce.

Before being a great novelty in the market, the service in the e-commerce area has evolved considerably over the years, mainly with the change in the relations between consumer and customer in social networks.

2016 / 06 / 24

How to ace in your Ecommerce service on Twitter.

Social networks can be the rise or fall of your “empire,” whatever it may be. Carrying out the service and dissemination through microblogs, such as Twitter, can make a small response be passed on by thousands of people and make their brand known, for better or for worse.

2016 / 06 / 24

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